We gladly accept exchanges with a net value of over 100 USD within 14 days of receipt free of charge. However, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached and in its original package. The merchandise must be returned in one package. We reserve the right to refuse multiple returns at different times from one order.
Please be aware that we can only exchange an item for the same article in a different size (for clothing). Please send an email to firstname.lastname@example.org in order to reserve the article in the size required. Unfortunately, it is not possible to exchange an item for a different one. The new size will be dispatched as soon as we have received the article that is being exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to. If the shipment was sent to the USA, for instance, we can only accept an exchange from the USA.
For further information about exchanges, please see our terms & conditions.